Privacy Policy

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Privacy notice

How we use your information

This privacy notice tells you what to expect when Sublime Home Improvements t/a Sublime Resin Driveways collects personal information. It applies to information we collect about:
• Visitors to our websites;
• People who use our services – those who request a quotation or purchase from us;
• How you have chosen to contact us

Visitors to our website

When someone visits sublimeresindrives.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. In addition to Google Analytics we may use other third party services to collect details about specific user interactions and behaviours. Again, this information is only processed in a way which does not identify anyone.

Third party website widgets and functionality

We use additional widgets from third party review such as Trustpilot to embed recent customer reviews and feedback scores into our website pages. These widgets may use cookies to gain statistical data and measure traffic from our pages as well as the geographical area of visitors.

People who use Sublime Resin Driveways services

Sublime Resin Drives sells, installs and maintains driveway services. We have to hold the details of the people who have requested service in order to provide it. To deliver services under the guarantee, we will need to retain some personal information of customers for the period of the guarantee and any subsequent period during which there might be any liability. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a quotation to carry out a survey to find out if they are happy with the level of service they received or to offer additional products or services via telephone, SMS or email. When people do not wish to further contacted, they can make their wishes known and are given an appropriate way of doing this. During the processing of orders it may be necessary to pass contact details of customers to third parties to facilitate the delivery of services. Examples of when this would be done are when specialist gate-way services are required, third party surveys are necessary or to process queries and complaints.

Your rights

Under the UK’s Data Protection law, you have rights as an individual which you can exercise in relation to the information we hold about you.
Access to personal information

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• The erasure of your personal data when you object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• Review of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact The Data Protection Officer, Sublime Resin Drives, 7A Bradford Road, Cleckheaton, BD19 5AG.
If we choose not to action your request we will explain to you the reasons for our refusal.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Links to other websites

This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on the 14th October 2019.

How to contact us

If you want to request more information about our privacy policy you can write to: The Data Protection Officer, Sublime Resin Drives, 7A Bradford Road, Cleckheaton, BD19 5AG

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